• Please note that there is no return, cancellation, or refund policy for customized products.

MEASUREMENT VERIFICATION

• It's crucial to ensure the accuracy of your measurements. If you experience any fitting discomfort, please compare the product measurements with the parameters you provided during the order. Returns will only be considered in cases where the product's measurements deviate from your specified parameters. Otherwise, discrepancies will not be regarded as a mistake. We strongly recommend verifying and providing precise measurements.

VIDEO DOCUMENTATION FOR RETURNS

• To initiate a return or refund, we require a detailed video documenting the unboxing and inspection of the package.

COMPLAINT RESPONSE TIME

• After receiving your customized product, any complaints should be reported within 24 hours for prompt assistance.